Shipping Policy

This Shipping Policy explains how Dovarlin™ prepares, dispatches, tracks, and delivers customer orders. Please review the information below before completing your purchase.

1. Order Preparation

Orders require time for payment confirmation, item review, packaging, and shipment registration.

Standard processing period: 2–4 business days
High-volume periods: Up to 5 business days

Business days exclude Saturdays, Sundays, and recognized public holidays. Processing time is separate from the estimated delivery period.

When an order contains multiple items, products may be dispatched in separate packages. If this occurs, each shipment may receive its own tracking number.

2. Shipping Fee

A flat shipping fee of $5.99 USD applies to each order.

The applicable shipping charge will be displayed during checkout before payment is submitted.

3. Estimated Delivery Periods

Delivery estimates begin after an order has been dispatched.

These timeframes are estimates rather than guaranteed arrival dates. Delivery may take longer because of carrier congestion, weather conditions, public holidays, customs inspections, transportation disruptions, or incomplete address information.

4. Shipment Confirmation and Tracking

After your order leaves the fulfillment facility, a shipment confirmation email will be sent to the address entered during checkout.

The email may contain:

• Your tracking number

• The carrier or logistics provider

• A tracking link

• Shipment details for each package

Tracking records may require 1–3 business days to appear after a shipping label is created. A temporary lack of updates does not necessarily mean that the parcel has stopped moving.

If your tracking page remains unchanged for an extended period, contact us at service@dovarlin.com.

5. Shipping Address Review

Customers are responsible for checking the recipient name, street address, apartment or unit number, city, state or province, postal code, and country before submitting an order.

If you notice an address error, email us within 12 hours of placing the order. We will review the request, but changes cannot be guaranteed once processing or dispatch has begun.

Dovarlin™ is not responsible for unsuccessful delivery caused by an incorrect, incomplete, or outdated address provided during checkout. Additional shipping charges may apply if a returned parcel must be sent again.

6. Order Changes and Cancellations

Requests to change or cancel an order must be submitted within 12 hours of purchase.

Send your request to service@dovarlin.com and include:

• Your order number

• The email address used at checkout

• The requested change or cancellation

Once an order has entered fulfillment or has been transferred to the carrier, it can no longer be modified or canceled.

7. Customs Duties and Import Charges

International shipments may be delivered under DDU terms (Delivered Duty Unpaid) unless otherwise stated during checkout.

This means the recipient may be responsible for:

• Import duties

• Customs fees

• Local taxes

• Brokerage or handling charges

These charges are determined by the destination country and are not included in the product price or shipping fee collected by Dovarlin™.

Customs inspections may delay delivery. We cannot control local customs procedures or reimburse charges collected by customs authorities or delivery providers.

8. Delayed Shipments

Occasional delays may occur while a parcel is moving through the carrier network.

If your order has not arrived after the estimated delivery period, please:

1. Review the latest tracking information.

2. Confirm that the shipping address is correct.

3. Check with household members, neighbors, or building reception staff.

4. Contact the carrier when carrier details are available.

5. Email us if further assistance is required.

Please include your order number when contacting our customer care team.

9. Packages Marked as Delivered

If tracking shows that a parcel was delivered but you cannot locate it, check the surrounding delivery area, mailbox, parcel locker, building entrance, and any location where the carrier may have left it.

Carriers may occasionally mark a package as delivered shortly before completing the final handoff. Please allow up to 48 hours before contacting us.

If the parcel remains missing, email service@dovarlin.com with your order number and tracking information.

10. Items Damaged During Delivery

If an item arrives damaged, contact us within 72 hours of delivery.

Your message should include:

• Your order number

• Clear photographs of the damaged item

• Photographs of the exterior packaging

• A brief description of the issue

After reviewing the information, we may arrange a replacement at no additional product or shipping charge. Items should be kept with their original packaging until the review is complete.

11. Packages Lost in Transit

A parcel is considered lost only after the shipping carrier or logistics provider confirms that it cannot be delivered or located.

Once carrier confirmation is available, contact our customer care team. After verification, we will arrange a replacement shipment without an additional shipping charge.

12. Returned or Refused Deliveries

Packages may be returned because of an incomplete address, repeated unsuccessful delivery attempts, refusal by the recipient, or failure to complete required customs procedures.

If a parcel is returned to the sender, contact us for assistance. Reshipping fees may apply when the return resulted from information or actions associated with the recipient.

13. Customer Care

For questions about processing, tracking, delivery, or damaged packages, contact:

Email: service@dovarlin.com
Customer Care Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)

Please include your order number so we can locate the relevant shipment details.

Company Information

Company Name: Suzhou Vision Unlimited Technology Co., Ltd.
Brand: Dovarlin™
Email: service@dovarlin.com