Frequently Asked Questions

Orders

1. How do I know my order was received?

After completing checkout, you will receive an order confirmation at the email address provided. Please check your spam or promotions folder if it does not appear in your inbox.

If you still cannot locate the confirmation, contact service@dovarlin.com with your name and the email address used at checkout.

2. Can I change or cancel my order?

Please contact us within 12 hours of placing your order. Include your order number and the requested change.

We begin preparing orders promptly, so changes or cancellations cannot be guaranteed once processing has started.

3. What should I do if my shipping address is incorrect?

Email service@dovarlin.com as soon as possible with your order number and corrected address.

Once an order has entered fulfillment or has been transferred to a carrier, we may be unable to update the delivery information.

4. Why was my order canceled?

An order may be canceled because of product availability, unsuccessful payment authorization, incomplete customer information, shipping restrictions, a listing error, or suspected unauthorized activity.

If payment was collected for an order we cannot fulfill, the applicable amount will be returned to the original payment method.

Shipping and Delivery

5. How long does order processing take?

Most orders require 2–4 business days for order review, preparation, and packaging.

During holidays, promotional events, or other high-volume periods, processing may take up to 5 business days.

Business days do not include weekends or public holidays.

6. What is the shipping fee?

A flat shipping fee of $5.99 applies to each order unless a different offer is displayed during checkout.

Applicable taxes, customs duties, or import charges are not included unless specifically stated.

7. What are the estimated delivery times?

Estimated transit periods are:

• United States: 10–15 business days

• Canada, United Kingdom, and Australia: 11–16 business days

• Other destinations: 15–20 business days

These timeframes begin after the order has been processed and dispatched. Carrier conditions, customs review, local holidays, weather, or address issues may affect delivery.

8. Do you ship internationally?

Yes. Dovarlin™ serves customers in multiple regions, although delivery availability may vary by destination and product.

The available shipping options will be shown during checkout after you enter your delivery address.

9. Will I receive tracking information?

Yes. Once your order is dispatched, a shipping confirmation containing the tracking number will be sent by email.

Tracking activity may require 1–3 business days to appear after the shipping label is created.

10. Will I need to pay customs duties?

International shipments may be subject to customs duties, import taxes, or local handling charges.

Unless otherwise shown at checkout, these charges are determined by the destination country and are the customer’s responsibility. Customs processing may also extend the delivery period.

11. What should I do if tracking shows delivered but I cannot find the package?

Please:

• Review the delivery address in your confirmation email

• Check entrances, mail areas, reception desks, and other delivery locations

• Ask household members or neighbors whether they accepted the parcel

• Contact the shipping carrier for delivery details

If the package is still missing, email service@dovarlin.com with your order number and tracking information.

Returns and Refunds

12. What is the Dovarlin™ return period?

Eligible products may be returned within 30 days after delivery.

To qualify, the product must generally be unused, unworn, in the condition received, and returned with its original packaging, accessories, and tags where applicable. Proof of purchase is required.

13. How do I request a return?

Before sending anything back, contact service@dovarlin.com with:

• Your order number

• The item you wish to return

• The reason for the request

• Relevant photographs when the product is damaged or incorrect

If approved, we will provide return instructions and, where applicable, a return shipping label.

Packages sent without prior authorization may not be accepted.

14. Are any products excluded from returns?

Return restrictions may apply to:

• Personalized or customized products

• Items showing signs of wear or use

• Products returned without their original components

• Gift cards

• Final-sale items where permitted by law

• Items restricted for hygiene-related reasons

• Original shipping charges

Mandatory consumer rights remain unaffected.

15. How are exchanges handled?

The quickest way to obtain another item is usually to return the original product and place a new order after the return has been approved.

Contact customer service before returning your item so we can review the available options.

16. What should I do if my item arrives damaged or incorrect?

Inspect your order after delivery. If an item is damaged, defective, or different from what you ordered, contact us within 72 hours.

Please include your order number and clear photographs of:

• The item

• The shipping package

• The product label

• The affected area

After reviewing the information, we will provide an appropriate resolution based on the circumstances.

17. When will I receive my refund?

After an approved return is received and inspected, we will notify you of the refund decision.

Approved refunds are issued to the original payment method. Please allow up to 10 business days for processing. Your bank or payment provider may require additional time to display the funds.

If more than 15 business days have passed since your refund was approved, contact service@dovarlin.com.

Payments

18. Which payment methods do you accept?

Available payment methods may include:

• PayPal

• Major credit cards

• Major debit cards

• Guest card checkout through PayPal, where available

The payment options available for your order will appear during checkout.

19. What currency is used?

Transactions are processed in United States Dollars (USD) unless another currency is clearly displayed.

Your bank or payment provider may apply currency-conversion charges or international transaction fees.

20. Do I need a PayPal account?

Not necessarily. When supported in your region, you may select “Pay with Debit or Credit Card” on the PayPal payment page and complete checkout without signing into a PayPal account.

21. Does Dovarlin™ store my complete card information?

Dovarlin™ does not directly store complete credit or debit card numbers on its own servers. Transactions are processed through Shopify and authorized payment providers.

For authorization problems or declined payments, please contact your card issuer or payment provider.

Products and Jewelry Care

22. Will the product look exactly like the photographs?

We make reasonable efforts to represent each product clearly. However, color and appearance may vary slightly because of lighting, screen settings, photography, material variations, or individual finishing.

Some product images may be enlarged to show details. Please review the listed measurements before ordering.

23. How should I care for my Dovarlin™ jewelry and accessories?

To help maintain the appearance of your items:

• Store pieces separately in a dry location

• Avoid unnecessary contact with water, perfume, cosmetics, and household cleaners

• Remove jewelry before bathing, swimming, or strenuous activity

• Wipe items gently with a soft, dry cloth after use

• Avoid bending delicate chains, posts, or decorative components

• Follow any product-specific care instructions included with your order

Care requirements may vary according to the material and finish.

24. How can I choose the correct size?

Review the measurements and sizing information shown on the product page before ordering.

When measuring for rings, bracelets, necklaces, or other fitted accessories, compare the listed dimensions with an item you already own or use a suitable measuring guide.

Accounts and Privacy

25. Do I need an account to place an order?

An account may not be required when guest checkout is available. However, creating an account can make it easier to review orders, save contact information, and manage future purchases.

26. How can I manage my privacy preferences?

You can review our Privacy Policy and Your Privacy Choices page for information about cookies, targeted advertising, data requests, and opt-out options.

Depending on your location, you may have rights to request access, correction, deletion, or a copy of certain personal information.

Privacy requests can be sent to service@dovarlin.com with “Privacy Request” in the subject line.

Customer Support

27. How can I contact Dovarlin™?

Brand: Dovarlin™
Company: Suzhou Vision Unlimited Technology Co., Ltd.
Email: service@dovarlin.com

Customer Support Hours:
Monday–Friday
9:00 AM–6:00 PM (EST)

For order-related questions, include your order number and the email address used during checkout so we can locate the purchase more efficiently.