Return and Refund Policy

This policy describes the conditions and procedures for returning products purchased from Dovarlin™. Please read it before submitting a return request.

1. Return Request Period

You may request a return within 30 calendar days after the date your order is delivered.

A return request must be submitted before the 30-day period ends. Receiving authorization within this period does not extend the time allowed for sending the approved item back unless our customer care team confirms otherwise.

2. Conditions for Standard Returns

To qualify for a standard return, the product must:

• Be unworn, unused, and unaltered

• Remain free from scratches, marks, residue, fragrance, or other signs of wear

• Include all original tags, protective coverings, inserts, accessories, and components

• Be placed in its original box, pouch, or packaging

• Be accompanied by the order number or other proof of purchase

Trying on an item briefly for size or appearance is acceptable when it does not leave visible signs of use.

Products returned with missing parts, damaged packaging, or evidence of wear may be declined or may qualify for only a partial refund where permitted by law.

3. Requesting a Return

Before sending any product back, contact:

Email: service@dovarlin.com

Include the following information:

• Your full name

• Order number

• Product you wish to return

• Reason for the request

• Photographs when the item is damaged, incorrect, or incomplete

After reviewing your request, we will send return authorization and provide the applicable shipping instructions. When available, information about a return label and any related cost will be included in the approval email.

Products mailed without prior authorization may be refused and may not qualify for a refund.

4. Return Shipping Costs

For change-of-mind returns, the customer may be responsible for return postage and packaging costs unless stated otherwise in the return authorization or required by applicable law.

When Dovarlin™ confirms that an item arrived damaged, defective, or different from the product ordered, we will provide instructions for resolving the issue and cover the approved return or replacement shipping cost.

Original shipping charges are generally not refundable unless the return results from an incorrect or damaged item or applicable law requires reimbursement.

5. Damaged, Defective, Incorrect, or Incomplete Orders

Review your order shortly after delivery.

If an item is damaged, defective, incorrect, or missing a component, contact us within 72 hours of delivery whenever reasonably possible.

Please provide:

• Your order number

• Clear photographs of the product

• Photographs of the exterior and interior packaging

• A description of the issue

Keep the product and all packaging until the review is complete. Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

6. Items That Cannot Be Returned

The following products are generally excluded from change-of-mind returns:

• Customized, engraved, or personalized jewelry

• Items altered or resized at the customer’s request

• Pierced jewelry supplied in sealed hygiene packaging after the seal has been opened, where permitted by law

• Gift cards

• Products clearly marked as final sale

• Items showing wear, damage, modification, or missing components

• Products returned outside the applicable request period

These exclusions do not limit rights that cannot legally be excluded, including remedies for products that arrive damaged, defective, or materially different from their description.

If you are uncertain whether an item is eligible, contact us before mailing it.

7. Exchanges

We do not process direct exchanges through a returned package.

To obtain a different size, finish, or product:

1. Request a return for the original item.

2. Wait for return authorization.

3. Place a separate order for the preferred item.

A replacement order is subject to current pricing and availability.

8. European Union 14-Day Right of Withdrawal

Customers covered by European Union consumer law may withdraw from an eligible online purchase within 14 days after receiving the goods, without providing a reason.

To use this right, send a clear withdrawal request to service@dovarlin.com before the 14-day period expires.

The customer may be responsible for the direct cost of returning the goods when this has been disclosed in advance, except where the seller agrees to cover that cost or applicable law provides otherwise.

The withdrawal right may not apply to certain products, including goods made to the customer’s specifications, clearly personalized items, and other legally excluded categories.

Returned products should include their original components and packaging. Customers may be responsible for diminished value resulting from handling beyond what is reasonably necessary to inspect the nature and characteristics of the goods.

Nothing in this policy limits mandatory consumer rights available under the laws of the customer’s country.

9. Return Inspection

After an authorized return reaches the designated return facility, it will be reviewed to confirm:

• The correct product was returned

• All components are included

• The item meets the applicable return conditions

• The reported issue matches the supplied information, when relevant

We will email you after the inspection and inform you whether the refund has been approved, partially approved, or declined.

10. Refund Processing

Approved refunds are issued to the original payment method.

Please allow up to 10 business days after approval for the refund to be submitted. Your bank, card issuer, or PayPal may require additional time before the funds appear in your account.

If more than 15 business days have passed since you received refund approval, contact service@dovarlin.com with your order number.

Refunds cannot be redirected to a different card, bank account, or payment method.

11. Return Destination

Do not mail products to the company’s contact address or to any address shown on a shipping package.

The correct return destination will be provided after your request is reviewed and authorized. Return locations may vary according to the product, order destination, and fulfillment facility.

Dovarlin™ is not responsible for products sent to an unauthorized or incorrect address.

12. Customer Care

For questions regarding eligibility, return instructions, damaged items, or refund status, contact:

Email: service@dovarlin.com
Customer Care Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)

Company Information

Company Name: Suzhou Vision Unlimited Technology Co., Ltd.
Brand: Dovarlin™
Email: service@dovarlin.com